Facebook's Gmail Killer Email: The Expectation Is In The Air

Image via WikipediaThis day - Monday - is going to be all about Facebook's email service. It has been touted as the Gmail killer. That is a tall wall to climb. If they deliver, that will create a new wave for them.

I think they will present something that is pretty compelling. This is Facebook, after all. But as to how much of a departure from Gmail it will be, that is anyone's guess.

I personally am very glad that a company the size of Facebook is tackling the inbox. The inbox is so raw. And I hope this step by Facebook will make Google sit up a little. It has been lazy with Gmail.

Voice Is Not Dead, Dumb Voice Should Be

Image via Wikipedia

TechCrunch: The Phone Call Is Dead: Text is just easier.

I have a few different phone numbers. I think I have three. Does that mean I am a huge fan of the telephone? Hardly. The opposite is true.

I tried to cancel my Yahoo Messenger number. I think I did. And they billed me anyway. My bank filed a complaint on my behalf. They gave me a new debit card. But that transaction went through. Felt like Carol Bartz was balancing the Yahoo budget on my back.

What Gmail/Yahoo Mail/Hotmail Can Learn From Twitter

Image via WikipediaThis is a feature request.

When you get into compose mode - and that is a mindset, a killer mindset - you should have two options. One option would be that your message - no subject line allowed - would be limited to 140 characters. The upside would be the receiver would not have to click to read it. Your entire message could be read and replied to immediately from the inbox.

What Gmail Can Learn From Yahoo Mail

Image via CrunchBaseThere is this feature in Yahoo Mail, you click on the Sender column title at the top, and all your emails get organized by who sent you the email. You click on Date and all your emails in the inbox get similarly organized.

This feature comes in very handy when you are out to massacre emails. You want to save that rare email. On the other hand you don't want to have to delete emails one at a time.

Facebook's Gmail Killer? Wow

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TechCrunch: Facebook’s Gmail Killer, Project Titan, Is Coming On Monday: @facebook.com email addresses ..... a full-fledged webmail client ..... Facebook has the world’s most popular photos product, the most popular events product, and soon will have a very popular local deals product as well. It can tweak the design of its webmail client to display content from each of these in a seamless fashion (and don’t forget messages from games, or payments via Facebook Credits). And there’s also the social element: Facebook knows who your friends are and how closely you’re connected to them; it can probably do a pretty good job figuring out which personal emails you want to read most and prioritize them accordingly.

Facebook has a huge advantage when it comes to email. Not all people who send you email are equal. And Facebook's social graph lets you determine your social concentric circles. And once you introduce the caste system into your inbox, you are in a much better shape.

Merging Conversations In Gmail

So Adam and I have been talking. He is in San Fran. I am in New York. The Gmail voice chat feature works great. We decided the voice quality on the Gmail voice chat is much better than the one on the Gmail free phone. I have a Google Voice number, he has a Google Voice number. So when I call his number from my number, it feels like rerouting a rerouted call. There is too much white noise. Instead you cut the middle men out and connect directly through the voice chat feature, in many ways better than Skype because chances are you are already logged into Gmail. I mean, do you ever log out?

Checking In, Tweeting, Spotting, Updating

Image by Em.Cee via Flickr

TechCrunch: Begun, The Sticker Wars Have: Right now, many people (probably most people) have no idea what a check-in is. When Gap launched its free jeans deal, people were actually visiting the company’s Facebook Page to write “checking in“, rather than using the Places function on Facebook’s mobile application.

That would be like someone sent you an email that was 140 characters or less, say over Gmail, and claimed they just sent you a tweet. Emails with such discipline would be nice to read, but are they tweets?

Google's Gmail Envy

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TechCrunch: Google To Facebook: You Can’t Import Our User Data Without Reciprocity

The use of the word data by Google here is key. That further confirms the point I have been making at this blog over months. Social is not in Google's DNA. Google does data, Google does information, Google does not do social. When it goes into local and location, it is hung up on data.

Google Needs To Reinvent Gmail

Image via CrunchBaseI have heard this over and over again over months from many, many people. Gmail has slowed down to a trickle. Email continues to be a massively popular program. Google might have tackled the web over a decade ago, but no one has been able to tackle the inbox. The inbox is ripe territory.

TechCrunch: Hey Gmail, 1994 Called, It Wants Its Dial-Up Level Performance Back

TechCrunch is a blog that mostly talks about which startup got funded. But today it has been talking about the slowness of Gmail. Fast is a good reason to be in news, not slow. Slow is no good.

Priority Stream

Image via WikipediaGmail came up with the idea of a Priority Inbox. People have loved it. Finally a cure for the common cold, aka too much email.

Microsoft: Smartphone, Tablet, Bar Code

Image via CrunchBase

TechFlash: Microsoft Tag claims front-runner status among next-gen barcodes: Microsoft this morning claimed new momentum for its Microsoft Tag technology, which lets people scan color barcodes with their phones to automatically connect to online sites, phone numbers and other corners of the digital world. According to Microsoft, more than 1 billion Tags have been printed in the past four months, fueled by heavy usage in magazines and other print campaigns.

A Facebook Browser? A Facebook Operating System?

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TechCrunch: Another Chrome OS Engineer Defects To Facebook In The Build-Up To Launch: 99.99 percent of my working day is currently spent in Chrome ...... a mildly worrisome trend occurring leading up to the launch of Google’s first desktop operating system: defections. Also interesting: what does Facebook want with these guys? ..... the talent continues to pour into Facebook — and much of it from Google

The Inbox: Like Search Before Google

Image via WikipediaThe inbox continues to be the wild, wild west of the computing experience. Email is still the dominant application. Before Google came along, the feeling was search was done and over with. That is why Yahoo refused to buy Google, despite being given the chance by the Google founders. Yahoo already had a search box. Why bother? AltaVista was king.

It is not possible the inbox is done and over with, even though the last major innovation with the inbox was when Google gave one gigabyte of space, and that too on April Fool's day. You had to see it to believe it.

Is it like when you borrow too many books from the library and do not get around to reading them all? Whose fault is that? Your having only 24 hours in your day is not the tech sector's problem. That perhaps is not even God's problem.

Google did a good job of expanding your inbox. And the search function in Gmail is great. And the newly launched Priority Inbox is great too. But the inbox has a long way to go. Your social graph is made up of concentric circles and your inbox has to reflect that. Not all emails are equally important.

There has to be the option to visually read emails. So you collect all emails from this one person and you visually read 100 of them at once. You should have the option to form word clouds out of those 100 emails with the option to jump over to an individual email from that word cloud, if the desire should take wings.

Fred Wilson: The Impact Of Priority Inbox: I get a lot of email and I can't get to all of it regardless of what email client I use. Other Priority Inbox users might actually read through Everything Else. But I don't and can't. ..... Google has solved a huge problem for me and potentially created a huge problem for emailers.

So how do you get hold of a celebrity like Fred Wilson? You tweet them. You leave a comment at their blog. If it is worth their time to read, they will read. They might even tweet back, or reply to a comment. But don't be counting on it. It is not like you have a right to his time, especially when he also has only 24 hours in a day.

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Facebook Needs To Revamp Email Next

Image by Ian Muttoo via Flickr

Mark Zuckerberg: The Facebook Blog: Giving You More Control

Facebook's revamping the Groups feature is pretty fundamental. This has been a demand a long time. People have been saying that Facebook thinks people have only one social graph, the truth is people have many social graphs. I have not used the feature yet, just read about it, but looks like Facebook now lets you have your many social graphs.

And the download feature is Facebook nuking Diaspora. This is a preemptive strike and a pretty big one too. On the other hand now suddenly there is room for some smart aleck startup to do something pretty phenomenal. This is Diaspora's death sentence or its godsend. Is the glass empty or full? I don't know. Let Diaspora decide.

What got my attention though is what is missing. Facebook has not yet revamped its email program. It needs to. 2010 is the year of The Dreaded Inbox. The original app of the computing experience has become a monster. And I think Facebook is uniquely positioned to tackle this huge problem.

How about giving every Facebook user a Facebook email address? So I might get paramendra@facebookmail.com. And give each user three inboxes. Inbox 1 is for people who are in my social graph. Inbox 2 is for people who are not necessarily in my social graph, but they are on Facebook and they are sending the email while they are logged into Facebook. Inbox 3 is for people who are neither here nor there, as in they are maybe sending you email from their Gmail account, maybe.

That simple, doable step would solve a lot of inbox problems for a lot of people.

Email has to be a scalable experience. Right now it has stopped being an experience for most people. And so people go hide. They hide on Twitter, and Quora, and, yes, Facebook.

Inbox 2 perhaps should have bells and whistles. You can email someone not in your social graph, but when you do, you are giving them permission to take a look at your full profile for perhaps one day of opening the email.

This is akin to the priority inbox concept. All emails are not the same. All human beings are equal, but that does not apply to emails.

I think the best part of the new Groups feature for Facebook might be that people now have the option to create robust Facebook work groups, and Facebook can now go Facebook Enterprise. Do you smell money?

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Gmail Bug

Email Solutions

Image via CrunchBase

TechCrunch: Email Overload Fix: 3 Sentence Emails

Email has to be completely scalable. There can not be too much email. Not for nobody. That is the ultimate email solution. I could get 10 emails a day, or 10,000, and I still should not have to feel overwhelmed.

On the other hand, email has to have a holistic communication approach. It has to fit into the larger picture. That solution is multi platform.

One direction is condensing. It is about being able to visualize 10,000 tweets at once. Another direction is when you want to spend a lot of quality time with one or more people. Your communication platform should make that possible.

The inbox today is dreaded. That right there is a huge business opportunity, or two, or three. Gmail's Priority Inbox is a good step in the right direction, but it does not even begin to fathom the inbox of those who get deluged with emails.

Facebook helps. You get emails from people you are already "friends" with, or groups you signed up for. Strangers can email you, but they have to send out one email to one person at a time. Facebook email does cut out a lot of noise.

Twitter is my idea of the email client of tomorrow, but Twitter has been dragging its feet forever on adding features and simplifying its service.

The Gmail free phone is great. The voice feature of Gchat is great. Sometimes you want to dig into a conversation, and you want to zero in on a person, and text does not do it, so you talk. You get your headset going.

And then there is meeting in person. FourSquare can be a swell platform for that. FourSquare's social graph is special. While you are zeroing in on a person, you want to cut out all the noise, you don't want to be taking calls, you don't want to be seeing yet another incoming email.

For me blogging is an essential element of the larger complete communication platform. Being able to reach out to complete strangers who might also be talking about some of the same things you might be talking about is so very key.

But then all communication all the time is not what we could possibly be shooting for. Where is the time for non communication work? The time to get things done? The time to acquire new knowledge? Social is not 100% of the territory. Social is not 10% of the territory. The best communication platform knows when you are thinking, and lets you be: a phone that does not ring, a screen that goes into hibernation.

A good communication platform knows when you are on vacation. When you are off, you are off.
I have been impatient with Twitter. (User Friendly Twitter? Get Out Of Town) And I have been impatient with Gmail.

You should be able to visualize 100,000 tweets right on the Twitter website. And perhaps for Gmail the next big push after the Priority Inbox will be the word cloud. I should be able to say, create a word cloud for all my unread emails for the day. And when I hover over each word, I should see the names of each sender associated with that word, with the option to click and go to that specific email.

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My Gmail Prayers Heard: Multiple Inboxes

Image via CrunchBasePeople kept saying, but you can already do that. You can set up filters and all. To that I said, Geocities allowed for a lot of what Blogger allows for, but you needed a Blogger to come along. Simplification gets in the crowds. Your average user wants multiple inboxes, not complex filters that you have to keep tweaking like you were some kind of a software programmer.

Real Time Search: Where Google Can "Get" Social
Reimagining The Inbox The Simple Way

And now we have it. It is here. Multiple inboxes are here in Gmail. This is my idea of Google "getting" social. Before this the inbox had become scary to many people. Now the inbox is back with a vengeance. Email is the original social application.

The Official Gmail Blog: Email Overload? Try Priority Inbox

At this rate I am going to be sitting on the Google Board some day. I'd love to.

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Paying For Phone Calls Was Always Ridiculous

Image via Wikipedia

David Pogue: New York Times: Google Shakes It Up Again With Free Phone Calls: Google .. shook up Web searching and advertising. It shook up free, Web-based e-mail services .... shook up the way companies go public. .... Calls to American and Canadian phone numbers are free ..... Calls to other countries are very cheap ...... If you have a free Google Voice account too, then you can get incoming calls, too. ..... it’s increasingly clear that one day, the Internet, not the outrageous cellphone companies, will connect our calls. The ultimate, of course, would be free calls from a phone, to a phone ...... even closer to the “free calls from a phone, to a phone” ideal. Now it’s free calls “from a computer, to a phone.” .... What if Google released an app like that for Android phones, or the iPhone? .... for the first time in history, make unlimited free phone-to-phone calls.... It would completely change the game .... the Internet-as-phone-company paradise that almost certainly awaits us.

Paying for phone calls was always ridiculous. And it still is. Now that we have computer to phone free calls, Google should go ahead and stop pretending, and I know it already has the technology. Get this ported to the smartphones, and we already have it.

The reason you should not call someone or not talk to them long is because you don't have time, not because you don't have money.

Google Voice Blog: Make And Receive Calls In Gmail

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Facebook Doing Location Is Like Google Doing Social, Almost

Image via WikipediaChecking in is not the starting point of your Facebook experience, and that is why Facebook is not a threat to FourSquare in the location space. If Facebook is smart, it will just help its users more closely integrate FourSquare into their Facebook experience. One thing I would like is to have the option to have a much greater control over who I share my check-ins with.

But chances are Facebook will try and offer a FourSquare substitute. I am looking at Twitter here. Facebook "learned" features from Twitter and FriendFeed. It outright bought FriendFeed. Buying FourSquare is not an option. Copying FourSquare is harder than copying Twitter.

This Is Not Happening: King Dennis

FourSquare is inherently a mobile web thing. You could add blogging features to my Gmail account, but Gmail is a different experience. You could argue Facebook has also thrived in the mobile web environment. But it started as a big screen web native. The mobile version is Facebook Lite. There is no FourSquare Lite. I have felt stupid every time I have visited the FourSquare homepage on the big screen web. It feels like sitting in a bus that is not moving.

I have no idea how Facebook will roll out location. It was inevitable that it was going to, but the details have not been obvious to me personally. It is because there is an inherent conflict in what I think Facebook should be doing in the location space, and what I suspect it might end up doing instead in that space. And so I have decided to just wait and watch.

Facebook could not have stayed away from the location space, but it has the option to do it right.

TechCrunch: As Facebook Location Looms, Has Foursquare Entered The Pantheon Of Services?: it seems highly likely the Facebook is going to take a platform approach to location. That is, they’re more likely to federate other location streams (such as Foursquare’s) while they themselves remain fairly cautious with their own location services..... Facebook likely has a deal in place with Localeze to build out a massive place database that they’ll then populate with all this data they’re federating and creating on their own.....I remember very well when it seemed like just about everything I read on the Internet said that Twitter was the dumbest service ever imagined and it would never go anywhere .....they run the risk of becoming the Friendster of location
AllThingsD: What Will Facebook Be Announcing Wednesday? Location, Location, Location!: Facebook will finally be rolling out its own geo-location offering .... a long time coming, as Facebook has noodled on how to incorporate the hot trend

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Slow Gmail: Short Term Help

Image via CrunchBase

• Disable all Gmail Labs features.
  
• Disable Buzz.
  
• Don't use add on features provided by outside parties, however attractive.
  
• Stay within 10% of the free space Gmail gives you. There is no such thing as free lunch.
• Learn to use keyboard shortcuts.
  
• c compose
  
• r reply
  
• a reply all
  
• f forward
  
• ctrl s save draft
  
• v move to
  
• tab enter = send
  
• g i = to inbox
  
• ? all shortcut keys in one place

Slow Gmail

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